• Where is Sanctuary Massage  located?

Sanctuary is located in the heart of downtown Denver, at 190 E. 9th Ave, suite 556. This private massage studio is at the intersection of 9th and Sherman, and easily accessed from Capitol Hill, Uptown, Cherry Creek, Congress Park, Washington Park, and LoDo.

• Where should I park when visiting?

Sanctuary Massage has one reserved spot at the front of the building for clients. There is also free 2-hour parking, as well as 5-hour metered parking ($.25 per 30 minutes) throughout the area. Meters are free on Saturdays and Sundays. Please be aware of street sweeping days and conscientious of neighbors. For more information on parking in Denver, click here.

• What are your hours of operation?

Because I am just transitioning back from maternity leave, Sanctuary is accepting new clients by appointment on Saturdays. Feel free to call with any questions!

• What is the best way to schedule an appointment?

The best way to schedule your appointment is through our convenient and secure online scheduler. You can also reach us at 303-995-8744, or you can send an email.

•     Can I buy gift certificates for others?

    Definitely! Sanctuary gift certificates are great for birthdays, holidays, and special occasions! Wellness, relaxation, and everyday sanctuary make a wonderful present for your loved ones! You can either purchase gift certificates when you come in for your service, or we can email you a digital gift certificate for you to print out and hand deliver for that special occasion! Please note that gift certificate redemption are subject to expiration dates and therapist availability.

•  I am pregnant. Is it safe for me to get a massage?

Absolutely! In fact, massage is an incredibly healthy support throughout your pregnancy. Your therapist has been specifically trained to provide you relief from discomfort in a safe, nurturing, and skilled massage. For more information, check out our fertility massage page.

•     What payment options do you accept?

As someone once famously said when asked this question– “we take money”. Cash checks, paypal, credit and debit cards are all accepted.

• What is my responsibility as a client?

Please advise our staff of any special requests, sensitivities, allergies, or medical conditions. This information will only be used to keep you comfortable and safe throughout your Sanctuary experience. Please notify your therapist of any discomforts in your session due to temperature, music volume, therapists’ pressure or technique, or anything else that doesn’t work for you during your experience. Other than that, relax and enjoy!

• Is it customary to tip my massage therapist?
  While there is never an expectation or obligation to tip your therapist, it is always very kindly welcomed by most therapists. A 15%-20% gratuity is customary in the massage industry for good service. If you decide to tip, the amount is completely up to you, and always appreciated.

• When should I arrive for my appointment?
  Please come a few minutes early for your appointment so your therapist has a chance to talk with you and learn about your specific needs and goals for the session in order to custom-tailor your service and optimize your experience with us. Arriving late to your appointment will reduce your treatment time, as we end all treatment at scheduled times to prepare for our next guest (the full treatment price will still apply for services abridged for this reason).

• Can my children get a massage?
  Due to the therapeutic nature of treatments, children under twelve cannot receive a massage at Sanctuary, and anyone under 18 years must have a parent present during their session. However, we teach infant massage classes and highly recommend you learn these techniques to provide your children with the many benefits of massage therapy.

• What should I wear during the service?
  You will be professionally draped and covered throughout your session, and the less you have on the more your therapist can work. Clients typically wear nothing at all, and some keep their undergarments on. However, we invite you to please disrobe to your own comfort level.

• What if I am pregnant or have special medical conditions?
  While some medical conditions are contraindicated for massage, many significantly benefit from the affects of massage therapy. Sanctuary offers prenatal treatments, and our highly-skilled therapists custom- tailor all treatments based on your current physical conditions. Please feel free to contact us with any questions before scheduling your appointment. As always, check with your doctor first to ensure that massage is appropriate for your specific condition.

• Can I refer friends and family?
  Absolutely! Sanctuary is very grateful for all referrals, and we reward our referring clients with product & service discounts and prizes (please see Events and Specials for more information). Refer enough people and you’ll never have to pay for a massage again!

• Does Sanctuary have a cancellation policy?
  When you schedule an appointment, that time is specifically reserved for you. As such, we respectfully ask that if you need to cancel your appointment, you do so at least 24 hours prior. The full service cost will be applied for no- shows or for cancellations made within the 24 hours before your appointment.

• Masseuse, Masseur, and Massage Therapist. What’s the difference anyway?
  The technical definitions for masseuse and masseur are ‘female and male (respectively) massage practitioners’. However, the word masseuse has long been associated with sexual services and prostitution. Because licensed massage practitioners are well-educated, talented, and skilled professionals, most prefer the term ‘massage therapist’ to reflect the therapeutic nature of their work and expertise.

• Anything else I should know?
  It is very important to drink water after your massage, both to flush toxins released from the muscles during treatment and to hydrate the tissue.

• What is the history of massage therapy?Massage is quite possible the oldest and most basic form of healing in human history. It has been used around the world for millenia. Cultures such as the Egyptians, the Greeks, and the ancient Chinese have illustrated and documented the use of therapeutic massage as far back as the 5th Century BC.

• Other questions?
  Please do not hesitate to contact us and ask us any questions not listed above! Thank you so much!